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DOCS Dermatology is Hiring an IT Support Specialist I Near Commerce, MI
SummaryThe IT Support Specialist position is responsible for providing tier 1 support to Dermatologists of Central States Physicians or Subsidiary Providers and end-users requiring technical assistance. The primary focus of this position is to provide customer service, ticket triage, and problem resolution by communicating with users at every level for all types of requests in a friendly, professional and timely manner.
Job Responsibilities
- Receives requests for IT support on applications, hardware, peripherals, and data by phone, email, text notification, and in person, and carefully documents requests and tracks progress through resolution and end user satisfaction.
- Prioritizes requests based on issue severity, potential impact, management direction and business goals.
- Resolves issues by directly interacting with end users, applications, servers, network infrastructure, and business systems or thru remote management tools.
- Maintains working relationships with IT service and application vendors, utilizing these resources to expedite problem resolution and deliver specialized skills to all problem domains.
- Performs administrative functions and upgrades within application systems to adapt to current business needs and avoid disruption of business processes.
- Develops strong understanding of applications and business departmental needs, to serve as a liaison between departments and enabler for productive use of technology systems.
- Participation in on-call, after hours schedule for break/fix and maintenance activities.
- Travels to multiple company locations as needed to perform hands-on maintenance and support tasks.
- Manage deployment and lifecycle of mobile devices as essential tools for clinical productivity with the EMA EHR system.
- Associates Degree in IT is preferred
- Incumbent is required to stay current and proficient with IT products and software as directed/needed;
Job Summary
Full Time
$51k-64k (estimate)
05/21/2024
06/14/2024
The following is the career advancement route for IT Support Specialist I positions, which can be used as a reference in future career path planning. As an IT Support Specialist I, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist I. You can explore the career advancement for an IT Support Specialist I below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Specialist job description and responsibilities
IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
01/10/2022: Gainesville, FL
IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
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The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.
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These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.
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IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Specialist jobs
Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.
02/27/2022: Lancaster, PA
Some employers may accept IT support specialists without formal education who have computer experience and certification.
01/21/2022: South Bend, IN
Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.
12/26/2021: Daytona Beach, FL
To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.
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Successful technical support specialists possess common characteristics and aptitudes.
02/08/2022: Gainesville, FL
Step 3: View the best colleges and universities for IT Support Specialist.
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